Answers to common questions about booking, pickup, delivery, payment and returns.
How is the rental price calculated?
The price depends on the item, rental period, quantity and optional services. The final price is shown before confirmation.
Where do I collect the items?
Pickup is in Leppävaara, Espoo, at a pre-agreed time. The exact location is confirmed with the booking.
Can I book for the same day?
A same-day booking may be possible depending on availability and the pickup time. Contact us first so that handover can be confirmed.
Is delivery available?
Yes. Delivery can be arranged in Helsinki, Espoo and Vantaa, and elsewhere by agreement. The fee depends on the address and order.
How can I pay?
You can pay with the order. By separate agreement, payment can also be made on collection with MobilePay or cash.
What if the item does not work?
Stop using it and contact Arcareon immediately. Do not open or repair the item yourself.
Can I extend the rental?
Ask before the agreed return time. An extension is possible if there is no following booking.
What if the return is late?
Tell us immediately. Additional rent and direct costs caused by the delay may be charged.
Must the item be cleaned?
Yes. Return the item and accessories clean and dry unless product-specific instructions say otherwise.
What if something is damaged or missing?
Notify us immediately. Damage or missing parts are inspected and handled under the rental terms.